RESPONSIBLE GAMING

HOW DO WE COMMIT TO RESPONSIBLE GAMING?

Gambling at an online casino is a form of entertainment. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realize that gambling should never be viewed as a source of income or means of recovery from debts. It is also important to keep track of the time and money you spend at online casinos.
If you think you are spending more money than you can afford, or if gaming starts to interfere with your daily life, we strongly advise considering taking precautionary measures. For example, you can set Personal Limits on your gaming activities, opt for Self-Exclusion, and seek help from trusted independent bodies.
You can take the gambling addiction quiz to determine whether you are exhibiting the signs of gambling addiction.

HOW CAN I LIMIT MY SPENDING OR LOSSES?

To assist you in responsible gambling, we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in a game, or as part of your account activity as a whole. This functionality can be accessed by going to the Personal Limits section of your account.
Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at support@betchan.com.
Deposit Limit. A limit on your deposits for a day, a week, or a month.
Loss Limit. A limit on your losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If for example you deposit €50, set a Loss Limit of €10 and then go on to win €1,000, you can still lose more than €10 of the €1,000 balance as it is based on the initial deposit instead of the winnings.
Wager Limit. A limit on the amount you are allowed to wager daily, weekly, or monthly.
Session Limit. A limit on the amount of time you spend playing games.

NEED A BREATHER?

Cooling-Off Limit. You can set a Cooling-Off Period for 1 week, 1 month, 3 months, or 6 months. While the limit is active, you cannot deposit to the Casino and you will be excluded from all promotional offers. You will be able to withdraw your remaining funds during this period. The Cooling-Off period is applied to your account immediately. Upon the expiration of this period, your account will be reactivated automatically.
Self-Exclusion Limit. You can set a Self-Exclusion Limit for 6 months, 9 months, or 1 year. Upon doing so, your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Please note that if you are self-excluded from the casino for an indefinite period of time, the funds remaining on your balance will be paid according to the casino limits. If you are self-excluded for a definite period of time, the funds remaining on balance will be paid according to the casino limits only when the period of self-exclusion expires.

WHAT IS SELF-EXCLUSION?

Self-Exclusion lets us know that we need to take all measures to block your access to the account and make sure that you receive no promotional materials. You may also contact our support team at support@betchan.com and inform us about your decision to stop gambling at the website for a certain period of time or forever.

CAN WE SEE SOME ID?

The Casino only accepts players who are at least 18 years old and uses all available methods to stop all attempts of minors to register and play at our website. The casino reserves the right to ask for proof of identity. In the event the player has not reached legal age, access to the Website will be denied immediately. However, we realise that due to a wide availability and nature of the Internet, people under the legal age might still be able to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. Special software can help in this matter. _ You may contact any of the following organizations for consultation and support:

WHAT IS REALITY CHECK?

Getting caught up is easy when you are having fun, therefore we will send you an hourly notification in-game to remind you of how much you have spent at the Casino. Regardless of how many games you are playing at the same time, the message will let you know where you are at. This is meant to provide some time to reflect on your bets and perhaps consider pausing play for a while.

SEEKING OUTSIDE HELP?

You can contact any of the following organizations for consultation and support:

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