How can one sign up an account with Betchan Casino?
Click the button "Sign UP" at the top of the page BetChan Casino. Fill in the log-in form and make sure that all contact information is correct, then confirm acceptance of Terms and conditions and click "Sign UP".
After that you can receive an e-mail message containing a link to activate your account.
How can one restore a login or a password?
If you cannot remember your log-in information, please, send us a message to support@BetChan.com from the e-mail you've signed up with the following information:
*Your name, surname
*Full address: street, city, region, post code, country
Who can play at Betchan Casino?
You must be 18 years old or older for RMG, however, there are no age restrictions to play for entertainment.
In some countries (or states) online gaming is illegal. You're liable for checking and compliance with appropriate laws applicable in your country (or state) in relation to gaming before signing up with BetChan Casino and gambling.
There are countries prohibiting the activities of BetChan Casino. To learn whether your country is included in the list, check the "Terms and Conditions".
Is there a deposit bonus?
Betchan Casino offers excellent bonuses depending on your payment method. For further information, visit our page "Promotions".
Can I reject the bonus?
Yes, you can reject the bonus offered by Betchan Casino. To do this, check the box "I don't want to receive any Bonuses" while making a deposit. Besides, you can write an appropriate message to the client support service.
PLEASE NOTE, the cancel of the active bonus will lead to automatic withdrawal of all bonuses, winnings and personal finances from your account in case you have some losses during the game. All the details of the bonus policy you can learn on the page "Promotions".
How can I get my winnings?
To withdraw money from your account with Betchan Casino, you need to log in to the cash register of your account, then click "Withdraw" and follow the instructions on the screen.
After sending a request to withdraw funds, this request will be saved in the "Transaction History" section and assigned the status "pending" for the time Betchan Casino will process it. You can cancel your request any time during its processing; after that, the specified amount will be returned to your account.
PLEASE NOTE that for safety reasons you can use only those payment methods to withdraw funds that you've used for making a deposit earlier. If you wish to withdraw your money using the method different from what you've previously used, you need to make a deposit first with the help of this payment method, and then withdraw the whole amount.
When a player requests money withdrawal, he/she needs to return initial deposits using the same methods that were applied for making them, starting from the earliest one up to the latest deposit. This means that the player should withdraw money first using the same payment method that has been used to make the very first deposit. Further, the player can withdraw money with a payment method used for making deposits later. After that, the player can withdraw his/her funds with the help of any convenient payment method.
The same is true for additional currencies. You cannot withdraw money without previously making a deposit in this currency.
How long will it take to process my request for funds withdrawal?
Your requests will be processed as soon as possible but please keep in mind that some e-wallets need up to 3 days to process such requests.
Can I withdraw funds without meeting wager requirements?
At Betchan Casino you cannot request funds withdrawal if you've received a bonus and have not met wager requirements. All you need to do in this case is to reject the bonus.
I play using bonuses. Which wager requirements should I meet?
Any bonus accrued on the deposit has certain wager requirements, i.e, conditions that you need to fulfill to receive your winnings. In general, you need to bet an amount exceeding your bonus certain number of times.
For example: The amount should 30 times exceed the bonus, your deposit is 20 EUR, and bonus is 10 EUR. Wager requirements will be the following: [bonus] X 30 =  X 30 = 300 EUR. To get your winnings, you need to place bets until the total amount will be equal to 300 EUR. Please note that such games as Blackjack and Roulette have additional wager requirements apart from the minimum ones. Further details see in the section: "Promotions".
How can I make a deposit to my account with Betchan Casino?
First of all, make sure you've made an account with Betchan Casino for real money gaming (RMG)
Log in to your account, then go to the "Balance" section and put the amount you want to transfer. You will see instructions to continue the process of deposit making. You will get an electronic notification immediately after confirmation of your deposit, and after that you can use deposited funds for RMG without any restrictions.
Go to the "History" section of the account to track your deposits.
How long does it take to process my deposit?
Betchan Casino processes all payments immediately.
What personal information should I enter upon signing up?
When signing up an account for RMG, you need to enter the name, the surname, a full address and your birth date (to verify that your age allow you gaming).
How will my personal information be used?
BetChan Casino will use your personal information to:
* Process your transactions
* Keep internal records and analyse your user activity on our website to offer you a better service
*Confirm our compliance with the regulatory requirements
*Inform you about our products and services
How well is my personal information protected?
Access to the personal information is given only to the restricted number of employees working at BetChan Casino and having special access rights. All information about credit cards provided by users is transferred with the help of the technology Secure Socket Layer (SSL), and financial transaction are made on our secured server.
Are games at BetChan Casino fair?
We undertake to provide 100% professional conditions for players. Our Random Number Generator (RGN) guarantees an absolutely random nature of our game results. It is being frequently checked by leading audit companies to guarantee a permanent accuracy of its work. Our casino uses games from leading providers of games who have gained long-term trust of many players all over the world. Besides, our professionally trained employees perform constant monitoring of the BetChan.com website in terms of fraud and abuse.
How can I learn about bonuses and special offers and get information from BetChan Casino?
Being a BetChan Casino client you'll receive e-messages containing information on our great promotions and tournaments as well as important personal information from time to time. Unfortunately, sometimes spam filters block these messages by mistake. To secure delivery of messages from BetChan Casino, please, add our address into your "allow list".